Our Privacy and Cookies Policy
Personal information about you we may hold or collect.
How we may use your personal information.
Who we may disclose your personal information to.
How we protect your personal information.
Contacting us & your rights to access and update your personal information.
Information we may collect about you
We may collect and use the following personal information about you:
Information that you provide by filling in forms or upload on the Site.
If you contact us or if we contact you, we may keep a record of that correspondence or details of any conversation we may have with you. Calls may be recorded.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to the Site and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access in accordance with our Cookies Policy. Although this information is generally non-identifying, where it can be used to identify you we treat it subject to the same safeguards that we apply to personal information.
How we Keep your Data:
- Any information regarding your case, will be stored on our case management system LEAP. Only Daniel Woodman & CO LTD Staff will have access to this system, and it is password protected.
- Paperwork will be scanned onto this system and stored as a PDF, once processed then confidentially destroyed.
- Once your case has finished it will be archived on our case management system then deleted after 10 years?
- Daniel Woodman is responsible for ensuring that data protection rules are followed.
Uses made of your personal information
We may use your personal information in the following ways:
To decide whether to enter into any proposed transaction with you including in certain circumstances, disclosing such information to third party anti-fraud or law enforcement agencies for the purposes of detecting and preventing fraud and crime.
To recover any payments due to us and where necessary to enforce such recovery through the engagement of debt collection agencies or taking other legal action (including the commencement and carrying out of legal and court proceedings).
To analyse it in order to understand the service we provide and in order to improve our business.
To monitor calls and transactions to ensure service quality, compliance with procedures and to combat fraud.
If false or inaccurate information is provided and/or fraud is identified or suspected, details may be passed to fraud prevention agencies and law enforcement agencies and may be recorded by us or by them.
We and other organisations may also access and use this information to prevent fraud and other crime, for example when:
Reviewing applications for products (as outlined in paragraph 1 above);
Taking steps to recover payments due (as outlined in paragraph 1 above); and checking details of job applicants and employees.
We can provide the names and addresses of any agencies we use to counter fraud if you would like a copy of your information held by them. Please contact us at the address below. The agencies may charge a fee.
We may disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the European Economic Area (EEA) to comply with its regulatory requirements or dialogue with its regulators as applicable.
In the event that Daniel Woodman & Co Ltd is subject to negotiations for the sale of its business or is sold to a third party or undergoes a re-organisation, you agree that any of your personal information which it holds may be disclosed to such party (or its advisors) as part of any due diligence process or transferred to that re-organised entity or third party and used for the same purposes or for the purpose of analysing any proposed sale or re-organisation.
Transmission, storage and security of your personal information
No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with applicable data protection legislative requirements.
Your personal information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the European Economic Area (EEA) in which data protection laws may be of a lower standard than in the EEA. Regardless of location or whether the person is an employee or contractor we will impose the same data protection safeguards that we deploy inside the EEA.
We will retain your personal information for as long as is necessary for the processing purpose for which they were collected. Certain details and correspondence may be retained until the time limit for any legal challenges to the supply of the services has expired or in order to comply with regulatory requirements regarding the retention of such data.
Your rights & contacting us
Applicable data protection laws may give you the right to access certain personal information held about you. We will comply with our obligations to provide you with access to your personal information and to rectify any inaccuracies we are informed of in accordance with GDPR.
We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by updating your details by contacting us as at firstname.lastname@example.org.
Phone: 0117 967 9800
Post: 2A Downend Road, Kingswood, Bristol, BS15 1RS
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